Refund Policy

1. Introduction

At Abial.ai, we strive to ensure our customers are satisfied with our services. However, we understand that there may be circumstances where a refund is warranted. This policy outlines the conditions under which refunds may be granted.

2. Eligibility for Refunds

Refund requests are considered on a case-by-case basis and may be granted at the sole discretion of Abial.ai. Generally, you may be eligible for a refund if:

• Wait, we actually offer a 14-day money-back guarantee for initial subscriptions. If you are not satisfied with our service within the first 14 days of your initial purchase, you may request a full refund.
• Ensure you contact us before the 14-day period expires.
• Technical issues prevent you from using the core features of the service, and we are unable to resolve them within a reasonable timeframe.

3. Non-Refundable Items

The following items and services are generally non-refundable:

• Custom setup fees or onboarding services that have already been performed.
• Renewals of subscriptions after the initial 14-day guarantee period has typically passed.
• Any services that have been fully rendered.

4. How to Request a Refund

5. Processing Timeline

Once your refund request is received and inspect, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.